A great place for rentals the staff is great
Wow, where do I begin. I decided to purchase a washing machine. Everything was great when I spent the time over the phone to get pricing, options, payment options, and delivery date. The sales reps (I spoke to several during the course of 3 days) were so helpful. I explained that I'm very busy due to my work schedule and if I needed to come into the store to sign paperwork, I gladly would. Well, delivery day comes and as I set the expectation with Aarons., I wouldn't be hone, however my fiance would be. So today's delivery day, my fiance calls me really upset telling me that Aaron's is refusing to bring the washing machine inside since I wasn't home to sign papers. Now I understand the whole process of getting the account holder to sign papers, but in this situation, I asked them BEFORE delivery day if I needed to sign papers and also made sure I didn't need to be home, and the answers from several different employees were that I didn't need to sign or be home since my fiance name was on the agreement also. So, I told my fiance to tell them to keep it, take it back. I called the store and spoke to a very rude manager that went by the name "Junior", he explained his policy as a manager should (a typical corporate puppet that might as well be a robot). I plead with him, and explained that I was assured i didn't need to sign papers or be home at the time of delivery, he didn't care. I told him I would explain my unhappiness with him and the corporation he represents on Facebook... This is where it gets good, so hang on to your seat... He cautioned me that Aarons has, and will file a slander lawsuit against people placing reviews on social media. I'm not a person that takes well to threats, especially when I'm just trying to understand why I was lied to mlby a company I was intending to do business with. He also told me that the reps did exactly what reps do.... "Gain the agreement"!! I won't even go over how I responded to that statement. I also paid 30 some odd dollars to get the washing machine delivered. I asked Mr "Junior" when I can get my money refunded. He tells me that the decision is up to the district manager, who apparently doesn't work tomorrow, or the weekends EVER, and nothing can be done till Monday as far as issuing a credit, and after that actually happens it could take up to 14 days to "Process". So keep the 30.00, I don't need it. Go ahead file a lawsuit against me. But I strongly urge people NOT to do business with Aaron's!!
I bought a living room set a few months back and I just wanted to talk about the amount of amazing help I got from the man named JR. He spoke so clearly and concise when explaining (in layman's terms) what the paperwork would entail. He was also very helpful in getting me the best deal he could on what I was getting. I told him exactly what I wanted in furniture and he helped me out a great deal. He was a very nice person to talk to. The amazing treatment I got from JR makes me fervently say I would buy from Aarons again. Thank you JR!
Bought a Tv awhile back, needed to weigh my options, and I was a bit daunted by the experience as a whole. Then JR came into the picture, not once was I confused while he explained the differences among the tv's, and he helped me choose the best one for my gaming needs. Now my days off are filled with joy again, and I saved a lot of money! 10/10
Had a great experience at Aarons just went in to buy a TV the staff was patient and courteous with me I'll definitely be recommending it to my friends
Aaron S is a US Furniture Store based in Chillicothe, Ohio. Aaron S is located at 617 Central Center CENTRAL CTR, Chillicothe, OH 45601, USA.
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