Doesn't seem like a way to do business to me. Will NOT use this company again!
I called Mr. Rinehart on the day all my belongings were removed from the unit, let him know the unit number, my name and that the unit was cleared out and cleaned. I asked him how I would go about getting my deposit back. He told me that he had a girl that comes in to process the deposit refunds, but she only came in once a month, and he believed she would be in the following Saturday. He stated the check would be mailed to me, at my address on file.
I rented a storage unit off this company, and only needed it for about a week. I rented it on the I believe 22nd of July, and had all my belongings moved out by the 3rd of Aug. I had to pay for the remaining days of July, PLUS the full month of Aug and a $13 deposit. But seeing as it was the only storage unit available in town at the time, I had to take it. (the total was almost $43)
This has to be the worse company i have ever seen ,they don't call back and they don't show up when they say they will so I found another moving company to move us .
We contracted with these guys to move a piano up from Ross County to Columbus, and a bookcase back down to Ross county. The estimate, with all details explained quite thoroughly, was for $315. But after dropping off the piano, the amount due all of a sudden escalated to $414.
We called Mr. Rinehart, who gave a bunch of nonsensical reasons for the increase. "We didn't know about the return delivery." Yes, you did, there were three of us listening on our side when this was explained to you. "You have eight steps there on delivery, we only expected four." Um, NO, I'm looking at the front steps your guys just came up, and there are four of them.
This is now Sept. 16th, and I have yet to receive the deposit refund check, and cannot get a return phone call.
We eventually settled for splitting the difference just to get the matter settled. But I would never use these guys again...and encourage anyone thinking of doing so to get any estimates in writing, since it seems they won't honor their oral commitments.
Rinehart Delivery Moving is a US Moving Company based in Chillicothe, Ohio. Rinehart Delivery Moving is located at 14886 Pleasant Valley Rd, Chillicothe, OH 45601, USA.
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